Innovative IP Telephony for Large Enterprises

Large enterprise telephony environments often feature heterogeneous, multi-vendor networks with disparate devices deployed for the distinctive needs of their large and small sites. Infrastructures typically include digital PBX, Centrex, and key systems, as well as a sampling of IP-PBXs.

3Com delivers this concept with the 3Com® Convergence Applications Suite—the first in a new category of products and the next step in the evolution of dial tone. The suite presents a world of productivity-enhancing applications that share the network and call control, authentication, presence, privacy, and location services. 3Com is helping companies lower their costs, increase user productivity, and strengthen customer interactions with this unique solution offering.

Customizable for the most sophisticated business environments, the suite includes these modules:

• The 3Com VCX™ IP Telephony module provides customers with the most commonly-accessed IP-PBX features, advanced trunking services that can extract cost from Wide Area Networks, Voice Boundary Routing services for highly effective and highly survivable branch office networks, media gateways, and wideband IP phones.



• The 3Com IP Messaging module delivers centralized voicemail service for cost-effective storage and backup, voice mail as e-mail, read-me e-mail, and dozens of other capabilities that enable extensive distribution lists and delivery schedules—all empowering enterprises to turn their communications into business performance.



• The 3Com IP Conferencing module offers services for instant messaging, presence management, click to conference, click to video conference, and document sharing delivered by the 3Com Convergence Center client [target=/ convergence-center.html], a multi-operating system application.



• The 3Com IP Contact Center module addresses the demands of modern call center operations with IP telephony networking capabilities that include skills-based routing, agent scheduling, remote agent participation, extensive monitoring, recording, training, and queue management services. Agents need only a PC and a broadband connection to participate from home or from a neighborhood office.