Software Upgrades
Your 3Com service contract entitles you to software upgrades that include feature enhancements, incremental functionality and bug fixes but excludes software that is released by 3Com as a separately ordered product.
For 3Com voice products, the service includes minor releases that have a separate part number but does not include major voice software releases. As an example, a Major Release is a change from 1.0 to 2.0 and a Minor Release is a change from 1.1 to 1.2.
Download software upgrades from the 3Com web site using your Master Contract Number and the assigned password that was sent to you in the Welcome Letter that you received when your service contract was activated. Along with the software you have access to documentation that provides installation instructions and a summary of release contents.
Your contract number is not required in order to access publically available software.
Knowledgebase
Troubleshoot your product with this interactive tool that contains thousands of technical solutions compiled by 3Com support engineers around the globe. Use Knowledgebase to rapidly diagnose and solve installation, configuration, and maintenance issues.
eServices
Submit, review and update a non-urgent service requests. Track the status of your Return Materials Authorization (RMA).