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On-Site Support
Call your regional 3Com support telephone number to request on-site support. A technical support engineer will attempt to diagnose your network issue by phone. When you need on-site support and advance hardware replacement, you will be provided with an estimated arrival time for the engineer and the replacement product. You will also be given a return material authorization number (RMA). Depending on the location of your site and the type of product you require, the support engineer may bring the advance hardware replacement to your site, or the product may be shipped directly to your site before the engineer arrives.
When you call, please have the following information ready:
- Master Contract number
- Name and address of the company where the product is located
- Product part number, version, and serial number
- Description of the problem
- Complete error message
3Com Support Telephone Numbers
(Click region name to view telephone numbers)
8x5 Service Contracts
If you have an 8x5 service contract you may request on-site support from 9:00 A.M. - 5:00 P.M., local time, Monday - Friday, excluding public holidays.
An engineer will be dispatched to arrive on-site within the time-frame specified in your contract.
24x7 Service Contracts
If you have a 24x7 service contract you may call for assistance 24 hours a day, seven days a week, including holidays.
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