Federal Government Solutions
Reduce Costs
Improve Services
Security & Privacy
Growth & Flexibility
State & Local Government Solutions
Reduce Costs
Improve Services
Security & Privacy
Growth & Flexibility
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State & Local Government -
Improve Services
Data
To enhance services, governments must improve the flow of information. They need to freely share data with one another and with federal agencies. Citizens expect to access records and forms as well as conduct transactions from the convenience of their homes. Employees need to retrieve their messages and resources from any site, even small or remote offices.
To meet these goals, governments, ranging from large state agencies to local departments, require high-speed networking infrastructures. These solutions must deliver such applications as enterprise resource planning (ERP) and customer relationship management (CRM) systems to improve productivity. They need to integrate data warehouses and support 24/7 online services like extranets. They should be standards-based to expedite information sharing with other agencies. Government networks also need to be cost effective for any-sized facility, and easy to manage. Moreover, they should be scalable and resilient, ensuring the availability of services to preserve the public's trust.
  
Voice
Constituents expect prompt attention from governments. To meet this need, government agencies at all levels require effective voice services that allow constituents to reach their parties swiftly and easily. Even small agencies and offices need call-center capabilities so government employees can rapidly respond to every inquiry. To provide business-class messaging, government phone systems should offer all the features of private-sector solutions, including voice mail, automated attendants, call forwarding, conferencing, and automatic call distribution.
Traditional voice services, however, are costly to install and own. They require specially trained technicians for even minor tasks like adding or moving telephones. Moreover, conventional platforms cannot integrate sites and remote workers into cohesive voice infrastructures without substantial expense and complexity. If governments are to improve their services while containing costs, they need phone solutions that deliver affordable, function-rich voice services at all facilities, from the smallest local offices to the largest agency headquarters.
Wireless
To improve services and communications, state and local governments must provide employees with high-performance networking at every site, including legacy buildings and other facilities where wiring is impractical to install. Even small offices require robust connectivity to support voice traffic, information systems, and other advanced applications. Governments also need to supply mobile workers with quick access to their data and applications at any facility. Moreover, to be effective, their solutions must deliver the functionality and control of their existing LANs.
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