Federal Government Solutions
Reduce Costs
Improve Services
Security & Privacy
Growth & Flexibility
State & Local Government Solutions
Reduce Costs
Improve Services
Security & Privacy
Growth & Flexibility
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Federal Government -
Improve Services
Data
To improve services, federal agencies need high-bandwidth networking infrastructures to support e-governance applications and online services. These solutions must rapidly deliver systems for enterprise resource planning (ERP), customer relationship management (CRM), document management, and online procurement, reducing paperwork and automating processes. To increase staff productivity and enable more informed decision-making, employees at every site must be able to quickly communicate with each other, and capture and share data.
Federal networks also must eliminate information silos and consolidate databases for interoperability with governments at all levels. To ensure the 24/7 availability of services, they need to be resilient. IT staff should manage them easily and comprehensively to contain costs. Moreover, agencies must be able to add bandwidth and users cost-effectively, ensuring their systems remain strong, long-term investments.
  
Voice
Federal employees use phones daily to attend to their business. Traditional telephony systems, however, lack the functionality and flexibility to meet the public call for improved services and access. They are costly to own, difficult to manage, and offer very limited scalability. These solutions do not integrate government sites into affordable enterprise-wide systems, and implementing service-enhancing capabilities like call centers is expensive. Because they use proprietary technologies, each platform is often an island unto itself, undermining efforts to consolidate operations.
As federal agencies transform their information systems to streamline governance, they also must improve their voice services. They must link all offices into affordable, function-rich telephony infrastructures, integrating even key personnel at home or on the road. They need business-class features like voice mail, automated attendants, call forwarding, conferencing, and automatic call distribution. To better handle constituent inquiries, they should enable even small sites to cost-effectively deploy call-center functionality. To support new applications, they need to feature open, standards-based architectures. Additionally, telephony platforms must be resilient, and scalable, ensuring high returns on public expenditures. To meet these needs, agencies require the same voice solutions that are bolstering productivity and bottom lines throughout the private sector.
Wireless
If federal agencies are to simultaneously enhance services and contain costs, they must turn to versatile and innovative communications solutions. They must provide cost-effective, robust networking wherever needed, even at small offices or historical buildings where cabling is impractical. To ensure all employees can communicate and share information, agencies also must offer mobile workers rapid network access. However, their systems must be simple to deploy and operate, precluding the need for substantial IT resources. They should also deliver functionality and bandwidth control, ensuring the prompt and reliable delivery of voice services and time-sensitive applications. Above all, they must deliver robust security to ensure the privacy of government communications and data.
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