Discontinuance of Home Ethernet Gateway
Q&A

Q: Why has 3Com decided to discontinue its Home Ethernet Gateway?
A: 3Com is refocusing its strategy and will concentrate on business network solutions and products where it has leadership positions.
Q: How long is the warranty period for the Home Ethernet Gateway and what will happen to warranties and customer support for discontinued Home Ethernet Gateway products?
A: The Home Ethernet Gateway carries a 5-year limited warranty, free web support, and 90 days telephone support. All product warranties and customer support will remain in effect for the duration of the warranty period.
Q: I bought my Home Ethernet Gateway directly from 3Com in May. Since the product has been discontinued, I no longer want it. Can I return it to 3Com and receive a full refund?
A: If you purchased your Home Ethernet Gateway from 3Com.com, you have 180 days from the date of purchase to return it.
Q: I bought my Home Ethernet Gateway from a retailer (i.e., Best Buy, CompUSA) or an etailer (i.e., Egghead.com, Buy.com). Since it is being discontinued, I no longer want it. Will these retailers and etailers provide me with a full refund?
A: It will be up to the individual retailers and etailers based on their own policies to determine whether or not they will issue you a refund for your product.
Q: If I keep my Home Ethernet Gateway and something goes wrong with it, will 3Com still offer customer support and maintenance to my unit?
A: 3Com will honor all warranties and customer support until the end of the warranty period.
Q: Who do I contact for warranty and support on my Home Ethernet Gateway?
A: There is no change to the support contact numbers provided in the documentation that came with your product.
Q: Are you going to proactively let Home Ethernet Gateway customers know that you are discontinuing the products?
A: We are posting a message on 3com.com and will be notifying our corporate customers via email.
Q: Will 3Com continue to post information on Home Ethernet Gateway after August 10, 2001?
A: For information, you can call the main 3Com customer support number at 1-800-NET-3COM or visit www.3com.com for additional information.

Q: Will 3Com be offering discounts on the Home Ethernet Gateway?
A: No. We will not be offering any discounts on purchases from 3com.com.