| Q: |
Why has 3Com decided to discontinue its consumer DSL Modem product line? |
| A: |
3Com has refocused its strategy and will concentrate company resources on business networking solutions and on markets, technologies and products where it can lead. 3Com will continue to sell business DSL routers and modems which are products that target small business and enterprises and remain a critical part of 3Com's strategy.
|
| Q: |
How long is the warranty period for the consumer DSL modem products and what will happen to warranties and customer support for discontinued consumer DSL modem products? |
| A: |
All product warranties and customer support will remain in effect for 1 year from the date of discontinuance August 10, 2001.
|
| Q: |
I bought consumer DSL modems directly from 3Com. Since the product is being discontinued, I no longer want them. Can I return them to 3Com and receive a full refund? |
| A: |
Consumer DSL modems purchased prior to June 30 can be returned according to 3Com's standard return policy. Consumer DSL modems purchased after June 20 cannot be returned for a refund or credit. Please consult with your salesperson for more information.
|
| Q: |
I bought my consumer DSL modem from a retailer (i.e., Best Buy, CompUSA, etc.) Since it is being discontinued, I no longer want it. Will these retailers provide me with a full refund? |
| A: |
It will be up to the individual retailers based on their own policies to determine whether or not they will issue you a refund for your product.
|
| Q: |
If I keep my consumer DSL modem and something goes wrong with it, will 3Com still offer customer support and maintenance to my unit? |
| A: |
3Com will honor all warranties and customer support for 1 year from the date of discontinuance August 10, 2001.
|
| Q: |
Who do I contact for warranty and support on consumer DSL modem products 3Com is no longer manufacturing? |
| A: |
There is no change to the support contact numbers provided in the documentation that came with your product.
|
| Q: |
Are you going to proactively let consumer DSL modem customers know that you are discontinuing the products ? |
| A: |
We are posting a message on 3com.com and will be notifying our corporate customers via written notification.
|
| Q: |
Will 3Com continue to post information on consumer DSL modem products after August 10, 2001? |
| A: |
For information, you can call the main 3Com customer support number at 1-800-NET-3COM or visit www.3com.com for additional information.
|
| Q: |
Will 3Com be offering discounts on the consumer DSL modem products? |
| A: |
3Com will be offering last time buys at a discount until inventory is depleted. Liquidation sales opportunities will need to be handled as an SPQ and should be directed to the following regional contacts:
|
REGION
|
CONTACT |
PHONE NUMBER |
|
US
|
Fred Calascione |
703 848 7727 |
|
Canada
|
Patrick Kewin |
905 602 3213 |
|
EMEA
|
Harold Fitch |
34 639 815 722 |
|
APR
|
Allen Wong |
852 2501 1146 |
|
LAT
|
Job Borges |
55 31 3284 4324
|
|
| Q: |
What is the last official date to purchase consumer DSL modems? |
| A: |
August 10, 2001
|
