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Features & Benefits
Putting a High Priority on Better Customer Communications
3Com® call center solutions help organizations build strong customer relationships and dramatically reduce costs with powerful tools for communicating with customers efficiently and creatively. They improve accessibility to the business with intelligent handling and routing of calls via IP networks, and by centralizing workflow and management tasks.
Both the 3Com VCX™ and NBX® IP telephony platforms support contact center applications that deliver a wealth of productivity-enhancing capabilities. Administrators benefit from intuitive control and monitoring of the center's interactions, call flows and reporting activities. Agents gain a rich set of flexible, easy-to-use features that minimize response time and ensure effective problem resolution.
Use the following links for details about the 3Com portfolio of IP contact center solutions:
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