PRODUCT DETAILS

				3Com® eXchange Call Center for NBX® Solutions DISCONTINUED Product #: 3C10380 End of Sale Statement

			Features & Benefits Full-Featured, Affordable Call Handling and Management The 3Com® eXchange Call Center for NBX® Solutions is an excellent way for small and midsize enterprises to better serve call-in customers and make customer relationship management more efficient—while minimizing day-to-day expenses and on-going cost of ownership. It controls and monitors call center interaction, distribution, call handling, and reporting activities. 3Com support options ensure a successful implementation and a modular, scalable design permits cost-effective, incremental expansion and upgrades. Base modules include eXchange Engine for establishing call routing rules, eXchange Administration for defining and modifying parameters of call center entities, eXchange Visor for robust monitoring and report generating, and eXchange Agent for creating convenient access to call center capabilities from a customizable PC toolbar. Optional modules offer wall-board connectivity and software that puts wall-board functionality on agents' PCs.		Delivers a full feature-set at an exceptionally low cost compared to competing call center solutions Allows for cost-effective, incremental growth—from 10 up to 250 agents—with simple upgrades enabled by a modular, scalable (software license-based) design Provides terminal, circular, and longest idle agent routing for call center flexibility Aids decision making with a built-in MIS system and a comprehensive suite of reports available online and easily customized to support business requirements Eases administration by enabling simple definition and modification of call center parameters Ensures effective monitoring and control by providing real-time graphical information on call flows, DNIS, trunks and calls in queue Enhances business flexibiliity and security with multiple administration levels Designed for seamless integration with 3Com products: most implementations can be completed in two to three days Supported by 3Com and 3Com NBX Authorized Partners to help organizations achieve a smooth, cost-effective transition and successful configuration Connects to compatible third-party wall boards via optional 3Com eXchange Wall Board Provides PC connectivity to real-time statistics of call and agent activity in the call center via optional 3Com eXchange Agent Board		RELATED INFORMATION What's New Interoperability VoIP White Papers Contact Us