Maintenance Service Contracts

Choose Guardian^SM service for on-site support or Express^SM service for advance hardware replacement. Both maintenance service plans include help with technical queries, software upgrades, and web-based support tools. Software Upgrades Service is a standalone service that provides access to incremental software functionality provided by new software releases (limitations apply). Network Installation Service offers 3Com expertise for smooth equipment deployment.

3Com® Guardian Service
One year of on-site assistance, telephone technical support, and software upgrades

 

3Com® Express Service
One year of advance hardware replacement, telephone technical support, and software upgrades

 

Software Upgrades Service
Software-only service offering incremental software functionality provided by new software releases
Product # 3CSSW

 

Software Application Support Service
Telephone technical assistance and software upgrades for 3Com software applications for maximum system performance and stability
Product # 3CSSAS

 

3Com® Phone Support Service
Supplemental support for products with Lifetime warranties

 

Network Installation Service
Installation assistance from setup through training to speed implementation and optimize solution use

 

3Com® Remote Consulting Service
Money- and time-saving install and configuration assistance that might otherwise require an on-site visit