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Integrated Communications Using One Interface
Part of the 3Com® Convergence Applications Suite, the IP Messaging Module centralizes and integrates voice mail, e-mail, and fax mail so users can combine communications modes and take advantage of powerful message handling and distribution features.
Fast and flexible messaging makes employees more productive and can strengthen ties with customers. Using the module, employees can see their voice and fax mail as e-mail, and hear e-mail messages over the phone. They can control call paths with find me/follow me capabilities, sending all calls or special calls to their choice of phones and determining response times and messaging media that meet changing needs. Users can take advantage of presence capabilities to enhance the efficiency of initiating contacts. And they can schedule message delivery as well as send voice mails to an individual or group of fellow users aided by extensive, easily maintained distribution list capabilities.
The highly reliable module is equipped with RAID systems or optional SAN interfaces to avoid single points of failure. And scripting capabilities let staff implement user interface prompts and logic that models releases of popular voicemail systems, minimizing user training.
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Integrates messaging with no need for adjunct processors, proprietary cards, or software management and voicemail maintenance on every PBX
Reduces maintenance costs by centralizing management and enabling more efficient use of network resources
Backs up voice mails and stores them centrally to satisfy regulatory requirements
Provides a find me/follow me feature that can be configured to identify special calls by caller name, then locate the user and send the calls to that location
Enables integration of interactive voice response (IVR) into applications and databases to shorten hold times and speed customer services
Offers extensive distribution list capabilities with the ability to schedule delivery of messages and broadcasts
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