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Powerful Features for Enterprise-wide Productivity
The 3Com® IP Telephony Module delivers the communications flexibility and ease of use that enterprises of all sizes need to increase productivity, strengthen customer interactions, and lower costs. Part of the 3Com Convergence Applications Suite, it supports both the 3Com VCX® and NBX® platforms.
The module facilitates business collaboration with powerful, built-in call-processing features that include voice mail, automated attendant, hunt/call groups, call detail reporting, computer telephony integration (CTI), PC-based visual voicemail/e-mail clients, and optional unified messaging capabilities. User feature programming and web-based administration simplify day-to-day operation.
To meet the needs of a mobile workforce, the module offers even casual remote workers all the services they would get at central offices without awkward call-forward functions or multiple voicemail boxes.
The IP Telephony Module cost-effectively works with business applications such as customer relationship management and call centers, enabling integration with advanced call center management, routing, monitoring, and recording components for more effective service activities.
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Provides easy access to a rich set of productivity-enhancing telephony features
Minimizes interruptions in business activities with its high availability and secure operation design; VCX versions can work with call controllers in a backup hierarchy; NBX versions feature a real-time operating system, so reliable that it is used in heart pacemakers
Reduces costs with built-in functions and simplified administration
Provides platform options that accommodate installations ranging from individual small offices to multinational networked sites
Allows deployment of a four- or five-digit dialing plan for the entire enterprise
Lets mobile workers and remotely located call center agents make use of the full range of features
Integrates easily with other business telephony applications
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