LAN Telephony Makes Law Less Trying for Oswald & Yap

Oswald & Yap is a Southern California law firm specializing in high technology. When the 25-person firm recently moved into new offices, they were more than ready for a next-generation telephone system that could deliver advanced LAN telephony features.

After consulting with reseller AC&C Network Services of Orange, California, the firm chose a 3Com NBX Communications System. Says Oswald & Yap principal Calvin Yap, “Our new phone system enabled us to converge voice and data traffic. As a result, our installation costs were far less than if we had deployed our old PBX. And the system’s performance is superb.”

Attorneys bill by the hour, including time spent with clients on the phone. The 3Com NBX Communications System keeps tabs on which clients have been contacted and when, and generates reports that can be imported directly into the firm’s billing system. “Thanks to our 3Com solution, tracking the time we’re on the phone with clients has never been easier,” observes Yap.

What’s more, the 3Com NBX Communications System’s unified messaging capabilities let the lawyers combine voicemail messages with their e-mail, making it a lot simpler to share client communications when more than one attorney is involved in a case.

Their easy-to-manage 3Com telephony system also allows Oswald & Yap to provide separate telephone services, including voicemail and auto-attendant, to other tenants in their building. And using the system’s Voice-over-IP capability, telecommuters working at home can enjoy smart phone functionality, too.